Our Policies

1. Delivery

 

– Delivery of orders from the Gift Set range have a lead time of 1-2 weeks from the date of purchase.
– Delivery of orders for softies, toys, hair accessories, idols and special editions have a lead time of 2-4 weeks from the date of purchase.
– You will receive an email with your tracking code once your order is ready to be shipped.

2. Pick up

 

– Please note that if you select the pick up option it is subject to time frame matches between us and you, the customer. Pick up orders are subject to a R15 fee.
– Pick ups of orders from the Gift Set range have a lead time of 1-2 weeks from the date of purchase.
– Pick ups of orders for softies, toys, hair accessories, idols and special editions have a lead time of 2-4 weeks from the date of purchase.
– You will receive an email once your order is ready for pick up.

3. Returns and Exchanges

 

– We do not offer a return or exchange option on any of our products.

4. Order Issues

 

– Our products are handmade which means that not every detail is the exact same. The same amount of love and care goes into each one!
– If your items tears, or falls apart, you are welcome to send it back to us for repairs at your own cost.